Online Security
Establishing clear processes for reporting suspicious communications will help employees, partners and customers to do so.
All employees should be aware of how to react in the event of a cyberattack:
It is important that they feel comfortable and communicate these types of incident, as this will help to create a security culture.
Encourage the third parties you work with to apply a similar approach. The higher the number of organisations implementing online security practices, the more difficult it will be for cybercriminals to achieve their goals.
It may be the case that your business has its identity stolen. Set out a process (an email address and/or telephone number) for your customers to report any suspicious message in which somebody claims to be from your company. This will serve as an alert and allow you to take action.
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