Customer Service

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Find the solution that you are looking for as quickly as possible

If you have any questions, queries or issues, you can contact us through a number of different channels so that we can help you.

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Do you have an emergency?

If your card has been stolen, lost, or fraudulently used with your digital keys, find out more here to block it.

CONSULT

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FAQs

If you want an answer to your question straight away, then please take a look at this section.

Online Form

If you are looking for convenience, then get your answer online. Your issue will be handled by a specialised team.

Personal Contact

If you would like to resolve your issue over the phone or in a branch, then this is the option for you.

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Option 1: FAQs, solve your doubt right now

Find answers to your transaction queries and get technical support, product information and more.
Available 24 hours a day.
Log in from the Santander app or via Online Banking.

TAKE A LOOK HERE

Option 2: Online form, contact a specialized team

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RECOMMENDED OPTION

The most convenient way to get a response.
You will be able to communicate with us what you need, with no character limit.
With the commitment to inform you within 2 working days.

FILE YOUR CLAIM IN JUST A FEW CLICKS

Option 3: Personal contact, solve your doubt with a manager

If you would prefer to resolve your question or issue with a manager. You can get help over the phone or by coming into a branch.

phone-support

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Telephone service

You can contact us on 915 123 123, Monday to Friday, 9 a.m. to 7 p.m., except national holidays. We will be happy to do whatever it takes to help you!

In-branch service

Our team in offices is also at your disposal. We recommend that you make an appointment.

MAKE AN APPOINTMENT

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