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Banco Santander
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Notice board

Spanish/Basque

Santander provides you with all the information you need regarding the customer services departments and organisations, the regulations governing the transparency of operations and other news of interest.

Every customer has the right to consult and obtain the following information documents at this branch:

  1. Quarterly information on the fees and rates most commonly charged or offered in the most frequent transactions with the most common customer profiles for individuals. (Annex I to Circular 5/2012 of the Bank of Spain, as modified by Circular 2/2019)
  2. Interest rates and fees for unarranged overdrafts on current accounts and exceeded limits on credit accounts (Annex II to Circular 5/2012 of the Bank of Spain)
  3. Exchange rates for the purchase or sale of foreign currencies or banknotes against the euro
  4. Brochure on maximum rates for Stock Market transactions and services
  5. Standard contracts for the provision of investment services to retail customers
  6. Guide to accessing a Mortgage
  7. Spanish Banking Association Circular 2375: "Declaration of movement of means of payment"
  8. Best Practices Code for mortgage debtors (BPC for the viable restructuring of debts secured by mortgages on primary residences [RDL 6/2012] and BPC for mortgage debtors at risk of vulnerability [RDL 19/2022])
  9. Deposit Guarantee Fund
  10. Floor clause claims unit. Information on urgent consumer protection measures in relation to floor clauses included in Royal Decree-Law 1/2017
  11. Information clause on video surveillance
  12. Detailed Basic Payment Account information
  13. Account transfer form. Payment account transfer request
  14. European Commission leaflet on consumer rights when making payments in Europe under Directive (EU) 2015/2366 of the European Parliament and of the Council
  15. Extension of the maturity date for transactions guaranteed under the Instituto de Crédito Oficial (Spanish Official Credit Institute) COVID-19 Lines
  16. Detailed information on the protection of Customer data
  17. Detailed information on the protection of the data of Potential customers
  18. Detailed information on the protection of the data of Non-customers
  19. Comprehensive information on the protection of the data of Heirs and Beneficiaries – Certificate of positions held by a deceased person and Executing a Will
  20. Comprehensive information on data protection – data Protection Officer
  21. Customer service departments and bodies
  22. Interchange fees and discounts
  23. Toolkit for the mortgage debtor in payment difficulties, published by the Bank of Spain on 31 March 2023
  24. Standard Prices
  25. Information regarding the tax on financial transactions
  26. Information on account fees

Shall we discuss it?

If you would like more information, visit any of our branch offices.

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